Policies

Cancellation, Refund & Return Policy

Last updated: 4 October 2026

This policy applies to appointments booked on aromaroots.in and to products bought from our shop at shop.aromaroots.in. "We" means Sunaksha Soul & Wellness (Sunaksha Reiki Healers, Aromaroots), Bengaluru.

1. Appointments and the consultation fee

When you request an appointment you pay a consultation fee of ₹499 through Razorpay. Paying the fee does not confirm your session; our team will contact you by email or phone to confirm a date and time. The fee is adjusted against the actual fee for the session you choose.

• If we cannot offer a session: if we are unable to offer you a session, or we cancel one, you get a full refund of the consultation fee, or a free reschedule if you prefer.
• Rescheduling: you can reschedule a confirmed session free of charge if you tell us at least 24 hours before the start time.
• Cancelling by you: if you cancel at least 24 hours before the session, the consultation fee is refunded in full. If you cancel with less notice or do not attend, the fee is not refundable, but you may use it towards a rescheduled session within 30 days.
• After a session: sessions already delivered are not refundable. If you are unhappy with your experience, write to us and we will do our best to put it right.

2. Shop orders: cancellations

You can cancel an order before it is dispatched by contacting us with your order number. We will refund it in full. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return as described below.

3. Shop orders: returns and replacements

• Damaged, defective or wrong item: contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or refund you in full, including shipping.
• Change of mind: unused, unopened items in original packaging can be returned within 7 days of delivery. You pay the return shipping, and we refund the item price once it reaches us in good condition.
• Items we cannot take back: for hygiene and safety, opened or used personal-care products (such as essential oils, hair oils and bath salts) cannot be returned unless they are damaged, defective or wrong.

4. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They are usually processed within 5–7 business days after approval; your bank may take additional time to show the credit.

5. How to contact us

Email aromaroots.in@gmail.com, call or WhatsApp +91 98776 84790. Please include your name, the email or phone number you used, and your payment ID or order number. We reply within 2 business days.